Refund Policy

At The Dropnest, we value our customers and strive to ensure a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to address your concerns.

Eligibility for Refunds:

• Refund requests must be submitted within 30 days of the purchase date.

• Items must be unused, in original packaging, and in the same condition as received.

• Proof of purchase (order confirmation or receipt) is required for processing a refund.

• Non-refundable items include perishable goods, custom-made products, and digital downloads.

How to Request a Refund:

1. Contact our customer support team at support@thedropnest.com or thedropnest@gmail.com with your order details.

2. Provide a clear reason for the refund request along with relevant photos if the item is damaged or defective.

3. Our team will review your request and respond within 3-5 business days.

Refund Processing:

• If approved, refunds will be processed to the original payment method within 7-10 business days.

• Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item sent).

• If your refund is delayed, please check with your bank or payment provider before reaching out to us.

Exchanges & Store Credit:

If you prefer, we offer exchanges or store credit instead of refunds for eligible items.

For any further inquiries, feel free to contact us at support@thedropnest.com or thedropnest@gmail.com.